SHIPPING & RETURNS

• All products are handmade.  We usually process orders within 2-4 working days and larger orders might take a week. Custom orders can take up to a month.

 SHIPPING

• We offer flat rate shipping of $5.95 (Express not included), and for orders over $65, we offer free standard shipping Worldwide.
• Shipping is from Sydney and made through Australia Parcel Post 
• You will be emailed your tracking number once your order has been dispatched. You can track it through www.auspost.com.au/track 
• Estimated shipping times:

          NSW/VIC: 2 - 3 days

• Standard International Shipping: Estimated delivery times of 6 to 10 business days are between metropolitan areas of major cities, excludes time in customs if applicable and may be subject to delay due to causes outside of our control. 
• Express International Shipping: Estimated delivery times of 2 to 4 business days are between metropolitan areas of major cities, excludes time in customs if applicable and may be subject to delay due to causes outside of our control.
• Orders are generally processed within 2-4 days although larger orders might take up to seven working days.
• Please ensure your delivery details are correct as we are unable to redirect packages once your order has been dispatched. 

RETURNS

• Returns are accepted for refund, credit or exchange.
• Returns must be made within 7 days of receipt of your order
• Returned merchandise must be unused and undamaged, still in original packaging and with all tags still attached. Any merchandise that has been used may not be returned.
• Before returning any merchandise, please inform us by sending an email to ruth@artofhope.com.au and you should hear back from us within 48 hours.
• Once you have approval to return your merchandise, please return it to us at:

           Art of Hope, PO Box 6465 Alexandria, NSW, 2015 AUSTRALIA

• We do not cover the cost of postage for returns.
• Sale items may not be returned and we do not offer a refund on sale items.